Support

Last updated: October 13, 2026

Having trouble with your account or something in the game? The details below will help you explain what happened. Gather & Glory is in alpha, so replies and fixes may take time.

Contact Support

Email help@gatherandgloryonline.com. Choose a short subject such as “Account access,” “Bug report,” or “Privacy request.”

Never send your password, reset link, or reset credential. Do not send session cookies, database credentials, or other secrets. Hide private details in screenshots before sharing them.

Getting back into your account

Use Forgot Password with your account email address. If recovery is available, look for a reset link in your inbox or spam folder. Delivery may take time or fail. If you requested several links, use the newest one.

If you still cannot sign in, include your player name, when the problem started, and the error message. If you no longer have access to your account email, explain that in your request. Account access or recovery cannot be guaranteed.

Progress, items, or rewards

Include your character name, the page or activity, the item, currency, or reward involved, and the approximate date and time with your time zone. Tell us what you expected and what actually happened. A screenshot can help.

Alpha data may be changed, reset, or wiped. Support cannot guarantee restoration of missing progress or items. The game currently has no payment system or real-money refund process.

Reporting a bug

Describe the steps that caused the problem, the expected result, and what happened instead. Include your browser, device, the affected page, and any visible error text. If it involves an exploit, report the details privately and stop using it.

Player conduct or security concerns

You can report a received letter from its in-game message view. For other conduct concerns, contact Support with the player name, approximate date and time, and relevant messages or screenshots. Supported PvP combat within the game's rules is part of gameplay. Reports do not guarantee a particular enforcement result.

For suspected account compromise or another security problem, explain what you noticed and when. Keep passwords, reset links, and other secrets out of the report.

Privacy and account data

For account access, correction, export, deletion, or other privacy questions, identify the account and describe your request. Ownership checks may be needed; your password is never required. Self-service account export and deletion are not currently available. Read the Privacy Policy for how the game uses information.